Adobe to Pay $75M Cash and $75M in Free Services to Settle DOJ Cancellation Case
Mar 13th 2026
Adobe settled a 2024 DOJ lawsuit accusing it of making subscription cancellations confusing and charging hidden fees by paying $75 million and offering $75 million in free services, while denying wrongdoing.
- Adobe agreed to pay $75 million to the Department of Justice and provide $75 million in free services to customers as part of the settlement.
- The DOJ filed the 2024 case after an FTC recommendation, alleging Adobe enrolled customers in its default lucrative plan without clearly disclosing key terms.
- Customers reported hidden cancellation fees and difficulties canceling subscriptions, including dropped calls and repeated transfers.
- Adobe said it denies wrongdoing but will proactively contact affected customers and has agreed to resolve the matter.
- The settlement follows the recent announcement that CEO Shantanu Narayen will step down after 18 years and comes as Adobe expands generative AI tools like Firefly amid industry concerns.