United Airlines can ban passengers who don't wear headphones
Mar 5th 2026
United updated its contract of carriage to allow removal or permanent bans for passengers who play audio or video without headphones, citing safety and the expansion of Starlink Wi Fi; free earbuds may be available on request.
- United updated its contract of carriage on Feb. 27 to make failure to use headphones a reason for refusal of transport.
- Passengers who do not use headphones may be removed from a flight or permanently banned from the airline.
- United told USA TODAY it added the rule as Starlink Wi Fi expands and to clarify expectations.
- The rule is listed under safety in the contract of carriage, which gives the airline legal grounds for enforcement.
- United says travelers can request free earbuds if they forget headphones and earbuds are available.
- Other actions that can lead to refusal include wearing lewd or offensive clothing, smoking, and making calls or videos when aircraft doors are closed or the plane is taxiing or in flight.